Ken Kitchel Spa and PoolComplaints and Reviews

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Like other Customers have stated - this pool company does NOT properly back fill under the installed pool. Leaves the pool with cracks and what I believe is a leak since we have to fill the pool almost daily. also installed a bad pool light and refused to repair even when NC Attorney Gererals office sent him a formal complaint! Lied to my wife about cleaning salt water cell-now system needs repaired-he does back products he sells! Also his... Read more

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We are absolutely thrilled with the new pool from The Pool Store LLC! Everyone involved was great, helpful and knowledged. The owners are awesome in helping us plan what we wanted and setting everything in motion for us. We were picky but in the end have an amazing pool sitting in our backyard. His staff was always right on time to fill us in on what was happening, etc., and the folks that showed up each day were terrific. Thank you Kitchels for... Read more

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They might deserve one start for the actual pool. But this company is HORRIBLE -their work is that is.... DO NOT HIRE THEM..... You will pay dearly. Be sure to check out the BBB in the Greensboro and CHarlotte areas too... Mr. Ken Kitchell is a great talker... but that is ALL you will get. He will promise you a gold hill only when he leaves you find a pile of you know what, We have permits with Mecklenburg Count that are TILL open that he... Read more

Was this review helpful? 9 10

Installed a new vinyl liner in our inground pool..when f illed up with water it pulled liner and wall out, then noticed debri under it already caused liner to have holes in it brand new and we had to patch it. Worst workmanship I have ever seen...will not come back to repair..takes your money and left us with a ruined pool. We had anorher company come out to correct and repair so of course out even more money..very poor workmanship and... Read more

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